I've been in Dell Tech Support Hell for the past couple of weeks, trying to fix Son #4's computer. My joy is made even more full with the knowledge that when I finally get this one fixed, I am going to have to move on to Son #3's computer. Basically, I am spending every free moment, and a lot which are NOT free, on the phone with people with hard-to-understand accents and a script which requires I shoot myself or throw the computer off a cliff before they'll honor the return-to-depot warranty we've purchased.
First, I had to convince them it was a hardware issue. That took about 6 hours, over 2 days.
Then, I had to convince them that the part they sent was not compatible with the machine. That took a while.
Now, I am working on convincing them that the second replacement part they sent is STILL not going to fit into the machine. Because it is not built for the machine we own. Because the tech support guys keep sending stuff that is not designed for our system.
I do not need it explained to me. I do not need to run one single minute of diagnostics, or talk to anyone else other than a supervisor--someone who can put an end to this and just get things fixed.
And I keep requesting said supervisor, which gets me put on hold.
Which is a good thing, because I use the time on hold to cook dinner.
Everyone in Tech Support sounds Indian, or something. I swear, they do not make enough curry to reimburse me for my time.
So yesterday, in a desperate bid to SHOW "Mark" that the part he sent is physically different from the part I am trying to replace, I offered to take a photo of the 2 hard drives, side-by-side, and email it to him.
He said I could.
I took the photo.
I saved it in a folder which I then named in a fit of "I am trying to be civil but these people have sent me over the edge and it's not like they'll ever know anyway".
And then he said I could not email it to him. Instead, I had to let him control my computer remotely, and find the photo and look at it that way.
So, yeah, that is when I had to tell "Mark" to look for the photo in the file labeled "Dell Bastards".